Return Policy

Any claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipments

Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.

EU Consumers

According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal may not be provided for goods made to the consumer's specifications or clearly personalized. We reserve the right to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Questions? Contact us at contact@jjksequel.com